I’ve not received a refund for my application. Who should I contact?

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If you received an email from PrimaryBid notifying you that your application for Deliveroo shares was not fully allocated, and that you are owed a refund, you should receive the refund within five business days to the bank account which issued the debit card you used for your application.  Refunds cannot be made to any other bank account.

If you have still not received your refund after five business days have elapsed following PrimaryBid’s  email please contact your bank to see if a refund is marked as ‘pending’. If your bank is unable to assist you, please contact PrimaryBid using the online form at www.primarybid.com/contact. 

How will I access my shares?  

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On 7th April 2021 your shares will be issued and will be placed in the Equiniti Corporate Sponsored Nominee Service. Equiniti will email you a unique Shareholder Reference Number and a link to a dedicated Deliveroo microsite that will enable you to trade your new shares straight away.

Equiniti will also email you an activation code which will enable you to set up a Shareview account and unlock extra information about your holdings. You can set this up at www.shareview.co.uk. Please do not register on the site until you’ve received your activation code.  

When can I trade my new shares?  

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You can trade your new Deliveroo Holdings PLC shares once you have received your Shareholder Reference Number, which is expected to come on 7th April 2021. 

I’ve deleted the email containing my Shareholder Reference Number – how can I receive this again?  

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Please get in touch with us using the contact forms on this site.

It’s 7th April and I haven’t received an email containing my Shareholder Reference from Equiniti – when will I receive this?  

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The Deliveroo Community Offer has been extremely popular, and we’re working hard to distribute details to all Shareholders before 13.00. It’s worth checking your junk folder too, just in case. If you haven’t heard from Equiniti by 13.00 on 7th April, please get in touch using the contact forms on this site. 

It’s 7th April and I can’t get onto the Shareview Dealing site / am getting an error message / can’t get a quote.  

These issues could occur due to high levels of traffic on the Equiniti dealing site or lower availability in the market. If you’re unable to trade for this reason, keep trying later on in the day. If you simply wish to access the site or register, we recommend you leave this till another day.

What is the current share price?   

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The current share price can be found by viewing your Shareview online portal. 

All shareholders who participated in Deliveroo’s Community Offer paid the Offer Price for their shares (£3.90 per share). 

How much does it cost to sell my Shares?  

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There is a flat fee of £5 per trade to sell. This rises to £8 per trade in year 2, then £10 per trade in year 3.

How do I sell my shares on Shareview Dealing? 

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Once you’ve followed the link on this website that says ‘Buying and Selling Shares’ and clicked through to the Shareview Dealing site, you’ll need to: 

• Stock Search for Deliveroo Holdings PLC 

• Click on “Buy” or “Sell”  

• Complete your personal details, including your Shareholder Reference Number 

• You will need to enter bank details 

• Click on ‘Get quote’ to obtain a price quote 

• If you’re happy with the price quoted, select ‘Confirm’ 

 Please be aware that if you decide to trade your shares, Equiniti may need to carry out checks to confirm your identity. These are done to meet various legislative and regulatory requirements and guidelines. You may be asked to provide various documents before your proceeds can be sent to you.   

Why is the share price showing as GBX?  

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The term GBX is the currency abbreviation for UK Sterling in Pence, eg: GBX 128 = £1.28 GBP (UK Pounds).

How long do I have to accept the price quote when selling my shares? 

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You’ll be given a price for your shares which will be valid for 15 seconds. If you don’t accept the price in this timeframe then the trade won’t go through and the price may change.

Am I able to refresh the price quote? 

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Yes, the price quote will refresh each time you click on ‘get quote’. Choose to accept once you’re happy with the price quoted. 

I’m selling my shares, how soon will I get my money? 

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You should receive the proceeds from the sale of your shares within 5 business days into the bank account details you provided. If you’re notified that you’ll be receiving a cheque (if the bank account details provided cannot be confirmed) then this could take up to 10 working days to arrive.

It’s been 5 days and I’ve not received the money from my share sale – what do I do?  

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Please let us know by completing the dedicated contact form on this site.  

Why can I still see a balance of shares in my Shareview Portfolio when I have sold my shares?  

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You’re still able to see the balance of shares until the sale has settled in the market (which usually takes 2-3 working days).

I wish to buy additional shares in Deliveroo. Are the trading fees the same?  

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Yes, you’ll pay the same discounted fee of £5 per trade if you wish to buy additional shares, plus stamp duty of 0.5% of the purchase value.